Online and Fulfilment

Join our market-leading, global, online business that generates £2.5 billion sales a year. Our rotational scheme gives you both operational and leadership training.

Status: Programme closed
Online and Fulfilment

Key Information

Salary – £27.5k pa

Eligibility – 300 UCAS Points (or equivalent); 2:1 Degree

Length – 1-2 Years

The Online channel team’s role is to grow and develop a seamless online experience for our customers, aligned with the overall Tesco brand.

The team stretches across the Grocery, Tesco Direct and F&F websites, with the ability to improve the online shopping trip for millions of customers across the world.

The team has several functions within it – strategy & proposition, programme management, data science, international, product management, user experience, analytics, trade planning, content and customer experience to name a few. 

The team works across Tesco but particularly closely with our digital product, technology, retail, marketing and commercial teams.

Within the Online team our roles cover many areas of the business from Grocery, Tesco Direct to F&F clothing websites. There are three main areas of focus:

Online Trading
Customers want the ability to shop whenever and wherever they want, using whatever device they choose. We make this possible by providing a personalised service that inspires loyalty.

We’re always looking for ways to make things better for our customers, for example with flexible delivery and collection choices.

We also work with our Commercial teams to help each department to make the most of online opportunities and find new ways of making our online range the best it can be.

Our goal is to be the best and most usable service in the market. We make sure that each of the websites and their relevant apps give our customers the best user experience: simple, stress-free, quick and easy shopping from any device.

The Analytics teams process large data sets to uncover key customer irritants, or interesting trends in the data, feeding into Optimisation teams that turn this insight into improvements for our customers. We have an in-house design team which works closely with our product owners and technology teams to create innovations that help customers while adding value to our business.

Customer Fulfilment, Engineering and Analytics
Our Capacity Analytics team focuses on providing a world-leading home delivery operation. In developing an analytical centre of excellence we develop and drive forecasting accuracy, operational efficiency, topology strategy and profitability whilst being the champions of positive, dynamic change across the business.

Our Engineering and Infrastructure team design, build and optimise our operation and processes to deliver a first in class service for all our customers and colleagues in a safe engaging environment.

The programme will be based in Hertfordshire. 

Your rotational programme starts in September. After an initial induction and hands-on experience in our stores and Digital Retailing distribution centres you will complete projects in four of these functions:

  • Operations: make the day to day running of the business  the best it can be
  • Operation Development: improving the efficiency of what we do
  • International Operations: combines both Operations and Operations Development to work within our global markets
  • Digital Development: considers the customer journey through our Website and App
  • Digital Trading: looks at the how to drive sales and appeal to our customers


The projects you work on are real and impact our colleagues and customers. Recent examples include:

  • Launching a new shopping app for IPad
  • Re-designing our website to make it simpler for our customers to shop
  • Introducing our Delivery Saver customer offer in Ireland
  • Taking our Click and Click model across to our markets in Europe and Asia
  • Managing a seasonal marketing campaign for our customers


Throughout your programme you will receive structured management and leadership skills training to help with your personal development. You will also have a buddy, a mentor and a Director sponsor to support you on your journey. Finally we make sure you have plenty of opportunities to spend time with your fellow graduates colleagues!

If you’re looking for something a little more Technical, why not take a look at our Technology Graduate scheme – Click here!

  • UK’s first food retailer to offer Grocery Home Shopping

    Please be aware, that as a candidate you can only apply for one Tesco Graduate scheme.

What you need to succeed

Read through the criteria to see if this programme is the right one for you.

Do you have:

300 UCAS points

A 2:1 degree in any subject

A flexible approach

A desire to experience several elements of our online business

The ability to manage projects

To deliver over and above expectations

To work with others and achieve success together

To put people and our customers at the heart of what you do

To be agile in the way you think, make decisions and handle change

To stick to your values and do the right thing, even when it’s tough

A positive attitude, and a way of inspiring confidence in others

To be connected to the latest thinking, inside and outside of the business

The hunger to drive your own career and become one of our leaders.

Ability to thrive under pressure